Terms and Conditions

General Day to Day Catering & Hire T&C’s

Delivery

Our refrigerated vans deliver across Newcastle upon Tyne and the surrounding areas on a daily basis. When booking with Epicurus please bear in mind the following criteria;

• We have a minimum order of £40 (plus vat) for free delivery. Orders under £40 will incur a small charge to cover fuel costs.
• We will deliver your lunch up to an hour before your eating time but no more than this. Everyone wants their deliveries between 12.00 and 13.00 so please understand that we may deliver up to one hour before you plan to eat. Your food will be perfectly fine! It is stored in walk in chillers here at Epicurus Towers as we prepare it and is delivered in chilled vehicles so that we operate well inside the current legal requirement for delivering chilled food.
• Our drivers will liaise with you with regard to collecting the dirty equipment. They will endeavour to collect it later on the same day or the following day if that suits you better.
• Please be aware that you are responsible for all the plates and salvers etc. that we leave with you. Our drivers will have made a notes of what is left and items that are missing upon collection will be charged at full replacement cost. We prefer to operate this way rather than using disposable packaging for environmental reasons. If however you would prefer disposable packaging then we can of course supply this.
• Delivery costs for equipment hire can be found on the equipment hire page of this site.

Cancellation of Food

• Due to the production process here at Epicurus Towers, you can only cancel food orders if you inform us by 09.30 the DAY BEFORE your event. Any orders cancelled after this cut off time will be delivered and invoiced as normal. Sorry, but we work a day ahead for ordering and manufacturing!

Credit

• Credit will only be extended to customers who have an account with us. For non account customers we will require full payment upfront. We take all major credit cards, debit cards and Government Procurement Cards, however there will be a 2.5% surcharge for paying with credit cards for all charges over £1,000. Cheques are to be made payable to Epicurus Events Ltd. BACS details are as follows; Epicurus Events Ltd, Yorkshire Bank, Sort Code 050623, Account Number 43423747

Corporate, Private & Wedding Event Catering T&C’s

Costing

• Menu prices are based upon the number of guests specified only and may be subject to alteration if guest numbers change. This is because although your guest numbers may reduce, our labour costs can often remain the same.

Payment

• No booking will be made without a signed copy of our T&C’s being returned to us. Credit will only be extended to corporate customers who have an account with us. For non account customers we will require full payment upfront. We take all major credit cards & debit cards and Government Procurement Cards, however there will be a 2.5% surcharge for paying with credit cards for all charges over £1,000. Cheques are to be made payable to Epicurus Events Ltd. BACS details are as follows; Epicurus Events Ltd, Yorkshire Bank, Sort Code 050623, Account Number 43423747

Staff & Contractors

• We recruit all our own staff personally and do not use agencies. We provide them with uniforms and transport them to and from your event in our own vehicles. They will have been budgeted to work at your event for a specific amount of time and if working away from Newcastle (and therefore being reliant on our transport) will be getting paid for their travel time. Any extra staff hours incurred above the original budget due to events over running due to reasons beyond our control will be charged for after the event. In the event of us engaging the services of contractors on your behalf, their own T&C’s will apply.

Damage, Breakages & Equipment Left at Site

• Epicurus takes full responsibility for any damage or loss to our equipment if carried out by negligence or the accident of our staff. You however are responsible for any losses, damage or breakages as a result of your guests negligence or accident. Customers should have adequate insurance to cover any event equipment left on site unattended for the duration of the event. Our equipment is only covered by our insurance when our staff are present, it is stored under lock and key or if a professional security is on site. Equipment left overnight in a marquee is not classed and ‘under lock and key’. Please contact our office for the value of our equipment for your insurance broker.

Generators, Power & Fire Alarms

• If a generator is required and you (or your contractor) are supplying it, we will provide you with our exact power & distribution requirements. We will not be held responsible for loss of power due to insufficient electrics supplied by others. If we are cooking in an area (like a room adjacent to a church hall) where fire alarms and heat sensors are present, we will have asked you to isolate them or cover/seal them in advance. We will not take responsibility for alarms sounding unnecessarily. We often use rooms not designed for cooking food in and alarms often go off due to excess heat and steam. Please speak to your fire alarm contractor for advice.

Special Dietary Requests, Contractors Meals & Food Hygiene

• Please notify us of any dietary requirements 7 days prior to your event. We are unable to produce special meals on site without prior notice. Meals for entertainers and other contractors must be pre-ordered and will be charged for. We will not be in a position to feed bands, DJ’s, photographers etc. unless you have asked us to do so. We will not under any circumstances entertain serving any food supplied by you or your guests apart from wedding cakes. Any food left over you are welcome to take away, but we take no responsibility for hygiene once it’s removed from our care.

Access

• We will require access to the service area of the event in order to deliver & collect our equipment. We reserve the right to charge for delayed time on site if we are held up due to other contractors or guest vehicles blocking us in or preventing us from carrying out our work due to their negligence.

Drinks & Licensed Cash Bars

• Epicurus Events Ltd charges for drinks supplied on a sale or return basis and will charge for all opened bottles. We operate cash bar charges in two ways; either by charging a set up & dismantle fee or by a guaranteed minimum spend. Fees can be sought through our office.

Cancellation of Event

• In the event of cancellation of your event, the following charges may be applied; In excess of 30 days a charge of 10% will be made. For between 30 days & 15 days 25% will be charged. For 14 days or less 50% will be charged. For up to 48 hours beforehand 100% of the cost will be charged.